Calgary Board of Education CBe-learn
2336 53 Ave. S.W., Calgary AB  T3E 1L2 | Grades 7-9, 10-12 Online
t | 403-243-4500  e | cbelearn@cbe.ab.ca

 

Follow CBe-learn on twitter   CBe-learn on facebook
 
 
students | technical help
council students

Below are the technical requirements for learning online with the D2L environment. If you do not meet the requirements below you are not eligible to receive technical support or a course refund.

Our requirements are based on experience with the D2L environment as well as the requirements laid out by D2L and Elluminate.

  • System Check
  • FAQ
  • Technical Help Desk
  • Tutorials and System Setup
  • Other Resources

The System Check verifies your browser and settings, as well as the display resolution on your computer. It also ensures that you have the correct plug-ins.

Other Plug-Ins

Below is a list of plug-ins that are not in the System Check but are required for certain courses. Please download and install these if you do not already have them.

Do you have a question you would like to ask the CBe-learn technical help desk? E-mail the help desk with your question and if it is popular enough we will add it to our FAQ along with a solution: cbelearnhelp@cbe.ab.ca.

If you do not find the answers you are looking for, try the "Technical Help Desk" Tab.

How do I login to D2L?

Login to D2L by clicking on the "D2L login" at the top right of this website. You will be directed to the Desire2Learn login page. Be sure to bookmark either the CBe-learn website or the alternate URL https://d2l.cbe.ab.ca.

How do I retrieve my password if it is lost or does not work?

You may be entering an incorrect password. Remember that passwords are case sensitive. Make sure that caps lock is turned off. If you still cannot login then please email the CBe-learn help desk at cbelearnhelp@cbe.ab.ca

When using D2L, a window pops up that says 'Error: No Login'?

No Login Errors may be caused by several things. If logging back into D2L does not solve this issue then try closing all browser windows and try again.

How do I access instructions for using D2L?

If you are a student your instructor should be able to offer you basic assistance, each instructor has the ability to tailor the course to their needs and some may use different features than others. Throughout D2L's interface you will see brief instructions on how to use some of the basic tools (such as discussion groups) and in some areas you will be able to mouse over a tool or icon to get brief instructions for that tool/icon. Within your course you may also see a link to the "D2L Reference Guide" which will also be helpful.

Why can't I open or download files from my D2L course? Why can't I open a file?

Below are four of the most common reasons why this occurs with the Windows operating system:

1. When I click on a file it opens in my browser, but I do not have an option to download/save.

Originally the File Download dialogue box should come up with a Open, Save and Cancel button. There is also a check box that is selected by default to "Always ask before opening this type of file." If this check box is unchecked the dialogue box no longer opens when you click on a file. To reset this in Windows:

  • Open My Computer
  • Drop down the Tools menu and click on Folder Options (or go to "Control Panel" and open "Folder Options")
  • Click the File Types tab and scroll down the list of file types until you come to the appropriate file type extension (for instance, if this was a Word document you would look for DOC)
  • Click the file extension and then click the Advanced button
  • Reset the File Download dialogue box original settings by checking the Confirm open after download checkbox

2. When I try to save a file it opens a "Open With" dialogue box.

This is because you do not have the software needed to save this file. For instance, if you do not have Microsoft Power Point installed on your computer you will not be able to save a .ppt (Power Point) file on your computer. Some software offers free 'reader' downloads (such as Adobe, Word, Power Point), if not you will have to purchase the appropriate software and install it on your computer if you wish to save this file.

3. When I click on a file to open it nothing happens.

You may have a pop-up blocker installed on your computer, if you are using Internet Explorer 6.0.2, SP2 web browser it comes with a pop-up blocker. Most pop-up blockers block any window you attempt to open from a link. To override this hold down the Ctrl button while you click on the link. You can also adjust your blocker settings (Tools menu). Or, look below the web browser address bar, if you see a yellow bar that says " To help protect your security...", close this bar by clicking on the black X in the upper right hand corner of the yellow bar. To permanently shut this setting off:

4. When I right click, save as (save target as), I get an error message and it will not let me download the file.

Links within a D2L course are java quick links and are not a link to the actual file. Instead of using the right click, save as, left click on the link (if the File Download window doesn't open when you left click then see #1 above).

How do I sort discussion postings?

Discussion postings can be sorted by Subject, Author (Posted By) and Date. To sort by anyone of these headings you must choose Unthreaded, All Messages, Unread Only or Flagged Only. If you are viewing your messages using the Threaded view, you cannot sort them. Once you have chosen a view that allows sorting, the category names (Subject, Posted By and Date) become active links. Clicking on the name will sort by that category. The sorting category is indicated by a small black triangle/arrow. You can reverse the order of the sort by clicking on the category name a second time. This will also reverse the black triangle/arrow.

How do I take a quiz?

To take a quiz go to the appropriate course and then click on the quiz link in the Navigation bar. If your instructor has any quizzes for you to take they will be listed on this page. Click on the appropriate Quiz name to begin taking the Quiz. If no quizzes are listed please contact your instructor to verify the quiz start date.

If you are attempting to open the quiz by clicking on a link in the course Content and instead of the quiz opening you receive an HTML 400 or 500 error (Not Authorized Error, Internal Server Error) then try to access the quiz from the Quiz link on the Navigation bar instead. This will occur if there is a problem with the course Content link.

While taking the quiz it is recommended that you save often so you won't lose any answered questions should you get disconnected.

The instructor changes some course content yet I don't see any changes, what is wrong?

You may need to delete/clear your cookies to view the changes.

The text is too small or too large. How do I change it?

At your organization's home page there should be a box with the title "Welcome." This is generally along the left hand side of the page but can be moved by the institution. In this box there is a link called "My Preferences". Click on the "My Preferences" link where you will find a number of tabs. Click on the General tab if it isn't already in front. Here you can change both the type face and font size used in many (but not all) areas of D2L. Choose your desired type face and font size from the drop down menus and click the Save button.

Click the Home button to return to your organization's home page.

How do I upload assignments? How do I upload files into the Drop box?
  • Within your course click the Drop box link
  • Click on the name of the folder you wish to upload into
  • Click the Browse button to find the document you need to upload, select your file and click Open
  • Click the Upload button

Source: Minnesota State Colleges and Universities D2L Support Services web site located here http://d2l.custhelp.com/cgi-bin/d2l.cfg/php/enduser/std_alp.php.

Welcome to the CBe-learn technical help desk. Here you will be able to find solutions to common technical problems.

Hours of Operation

Monday to Friday 9:00 a.m. to 4:00 p.m. at cbelearnhelp@cbe.ab.ca.

Getting Started with Online Learning

Are you ready to learn online? View this link below for helpful information regarding accessing Desire2Learn (D2L) and your course content: Getting Started at CBe-learn.

Password Set Up and Reset

CBE Self-Serve Password Tool | set up profile quesions | forgotten password | change my password

D2L Support

Where can I find the D2L login link?

You can access the Desire2Learn login link from the CBe-learn school website www.cbelearn.ca at the top right hand corner of the page.

You may want to also bookmark the alternative URL https://d2l.cbe.ab.ca

I attend Chinook Learning Services and take courses with CBe-learn: how do I login to D2L?

Students who are registered with Chinook FIRST and taking courses with CBe-learn (concurrent Chinook student).

You will login to D2L as per Chinook Learning Services D2L protocol.

You will use the CBE ID# assigned to you from Chinook Learning Services as your D2L username.

To create your password and for other important information regarding logging into D2L visit Student Login instructions from the Chinook Learning Services website.

For all other inquiries you must contact Chinook Learning Services 777-7200.

I am a Chinook Learning Services student only: how do I log in to D2L?

You will login to D2L as per Chinook Learning Services D2L protocol.

You will use the CBE ID# assigned to you from Chinook Learning Services as your D2L username.

To create your password and for other important information regarding logging into D2L visit Student Login instructions from the Chinook Learning Services website.

For all other inquiries you must contact Chinook Learning Services 777-7200 or your teacher.

I am attending another CBE high school: how do I log in to D2L?

Students that are currently attending a CBE high school (main school) and taking courses with CBe-learn.

You will login to D2L using the same CBE username and password that you use at your main school to access a computer or to logon to your CBE email account.

note | CBe-learn is not able to assist you with your password. If you do not know what your password is or have forgotten it you must contact your main school's Email Delegate to have your password managed.

I am not attending another CBE high school; only taking courses with CBe-learn: how do I log in to D2L?

note | if you are a transfer-in student from another CBE high school you will login to D2L using your previous school's password. If this password fails or you have forgot your password email the CBe-learn Technical Help Desk cbelearnhelp@cbe.ab.ca for assistance.

You will need to create a CBE network password BEFORE you can login to D2L. Click here to set your password.

Contacting your teacher

In each course, you will have a Private Discussion area. This is where you can send and receive messages that can only be seen by you and your teacher.

All teachers have CBE email addresses, which can be used by parents. Students should only communicate via Private Discussions.

Finding your courses

Find Your Courses

The homepage contains the courses that you are enrolled in, important information and personal settings.

For How To's regarding accessing your courses click here

Submitting assignments (using dropbox)

This tutorial explains how to use the "dropbox" to send assignments to your teacher. The dropbox tool replaces the need to mail, fax, or email assignments to your teacher.

For How To's regarding the dropbox tool click here

Remove the login screen after viewing an MS Word Document

If you are opening a word document in D2L and you are asked to login then you are experiencing a common problem. This happens because of an issue with Microsoft Word. Here is a solution to fix this problem:

1. Open a folder or My Computer.

2. Select Folder Options in the Tools menu.

folder options

3. Select the File Types tab, then find the DOC extension. Select Advanced.

folder options advanced

4. Uncheck the browse in same window box then click OK. Click OK again to close out of the Folder Options dialogue box.

5. Press CTRL + ALT + DELETE. If you see the following screen then click Task Manager, otherwise skip below to step 7.

6. Click the Processes tab. Select WINWORD.EXE then click End Process.

Task Manager

7. Select Yes

Using your locker

1. Click on the Locker link in the navigation bar.

2. To add a new file to your Locker, click the Upload New File button from the main My Locker page

The Upload New File page displays:


3. Click BROWSE and locate the file you want to upload.

4. If you want the users to view your file, select the Is Public checkbox.

5. Enter a brief description (if you wish) of the file.

6. To complete your addition click UPLOAD.

A confirmation page displays indicating the successful completion of the file upload to your locker. You will also notice that the Locker Usage indicator changes when you upload files.

Viewing an uploaded file

To view a file that you have uploaded, click on the file name.

If you don't see what you are looking for here, try the "FAQ" tab at the top for more help.

Setting Up Your Browser Correctly

View the technical tutorials under the "Tutorials and System Setup" tab above.

Configuration tutorials are step by step guides that show you how to correctly configure your computer to run D2L. Remember that your web browser must have cookies and javascript turned on, and pop-up blocker turned off.

browser setup | Windows Internet Explorer (IE)

browser toolbar setup

Google

Turn Off Popup Blocking in Google Toolbar

If you are not receiving images from us, check the "popup blocking" feature on your web browser. Look on the toolbar and find the icon that shows a red circle with a bar across it. This icon indicates that there is a blocking feature on your web browser. It's purpose is to block ads, images, and text banners that popup when you are visiting a web site.

To receive our images, you may need to temporarily disable this blocking feature and then re-enable it after you have finished visiting our site. It's easy to do if you follow these steps:

1. Look at the toolbar and find an icon that looks like a red circle with a bar across it or a symbol that looks like this image:

toolbar
It's the "button" to enable or disable your web browser's popup blocking feature.

2. Use your mouse or keyboard to click on this button. Clicking on this button, should disable the popup blocker:


Click this button to disable the popup blocker.

3. After you have completed your online work with us, go back to the toolbar and re-enable the popup blocker on your web browser.

MSN

If you are not receiving images from us, check the "popup blocking" feature on your web browser. Look on the toolbar and find the icon that shows a red square with an X across it. This icon indicates that there is a blocking feature on your web browser. It's purpose is to block ads, images, and text banners that popup when you are visiting a web site.

To receive our images, you may need to temporarily disable this blocking feature and then re-enable it after you have finished visiting our site. It's easy to do if you follow these steps:

1. Look at the toolbar and find an icon that looks like a red square with an X across it or a symbol that looks like this image:

toolbar
It's the "button" to enable or disable your web browser's popup blocking feature.

2. Use your mouse or keyboard to click on this button. Clicking on this button, should disable the popup blocker:

blocked
Click this button to disable the popup blocker.

3. After you have completed your online work with us, go back to the toolbar and re-enable the popup blocker on your web browser.

Yahoo

If you are not receiving images from us, check the "popup blocking" feature on your web browser. Look on the toolbar and find the icon that shows a square with a shield placed in front of it. This icon indicates that there is a blocking feature on your web browser. It's purpose is to block ads, images, and text banners that popup when you are visiting a web site.

To receive our images, you may need to temporarily disable this blocking feature and then re-enable it after you have finished visiting our site. It's easy to do if you follow these steps:

1. Look at the toolbar and find an icon that looks like a window with a shield over it or a symbol that looks like this image:


It's the "button" to enable or disable your web browser's popup blocking feature.

2. Use your mouse or keyboard to click on this button. Click on this button and it should remove the checkmark from Enable Pop-Up Blocker. This step will remove the blocking feature.

3. After you have finished visiting our site then you can re-enable the blocking feature by re-clicking on this button. The checkmark should re-appear.

linksListed below are links to other universities, colleges, school districts and companies that may have help information that can assist you in solving the technical problem you are experiencing.

University of Wisconsin - Eau Claire: Online Help Documentation | has a great set of tutorials and information on D2L. Tutorials cover how to use Microsoft Office, Adobe and web publishing applications.

Minnesota State Colleges and Universities: D2L Support Services | is a great FAQ which covers many commonly occurring problems in D2L.

Note | The CBE and CBe-learn are not able to provide support for the Liveroom environment.

Software Requirements

You will be asked to access a variety of software applications to complete your work. For most courses, you will need access to a word processor (Word), a spreadsheet program (Excel) and presentation software (PowerPoint).

To complete your course work, you may choose from two applications. CBe-learn suggests you use Microsoft Office (Standard or Teacher/Student Edition).

CBE students are able to obtain free access to Microsoft Office.

Please click here for more information about FREE access to Microsoft Office.

Note: Your computer may have come with pre-installed software that is not compatable with your instructor’s computers. Microsoft Works or Apple Pages may have come pre-installed on your computer system. These software programs will not be appropriate for online learning at CBe-learn. You must obtain either Microsoft Office, or the free version available to students.

 

 

Web Administrator: Monti Tanner
Last Modified: September 9, 2016