Below are four of the most common reasons why this occurs with the Windows operating system:
1. When I click on a file it opens in my browser, but I do not have an option to download/save.
Originally the File Download dialogue box should come up with a Open, Save and Cancel button. There is also a check box that is selected by default to "Always ask before opening this type of file." If this check box is unchecked the dialogue box no longer opens when you click on a file. To reset this in Windows:
- Open My Computer
- Drop down the Tools menu and click on Folder Options (or go to "Control Panel" and open "Folder Options")
- Click the File Types tab and scroll down the list of file types until you come to the appropriate file type extension (for instance, if this was a Word document you would look for DOC)
- Click the file extension and then click the Advanced button
- Reset the File Download dialogue box original settings by checking the Confirm open after download checkbox
2. When I try to save a file it opens a "Open With" dialogue box.
This is because you do not have the software needed to save this file. For instance, if you do not have Microsoft Power Point installed on your computer you will not be able to save a .ppt (Power Point) file on your computer. Some software offers free 'reader' downloads (such as Adobe, Word, Power Point), if not you will have to purchase the appropriate software and install it on your computer if you wish to save this file.
3. When I click on a file to open it nothing happens.
You may have a pop-up blocker installed on your computer, if you are using Internet Explorer 6.0.2, SP2 web browser it comes with a pop-up blocker. Most pop-up blockers block any window you attempt to open from a link. To override this hold down the Ctrl button while you click on the link. You can also adjust your blocker settings (Tools menu). Or, look below the web browser address bar, if you see a yellow bar that says " To help protect your security...", close this bar by clicking on the black X in the upper right hand corner of the yellow bar. To permanently shut this setting off:
4. When I right click, save as (save target as), I get an error message and it will not let me download the file.
Links within a Brightspace (D2L) course are java quick links and are not a link to the actual file. Instead of using the right click, save as, left click on the link (if the File Download window doesn't open when you left click then see #1 above).